HOW TO COMMUNICATE WITH US.
At Merna Law we pride ourselves on using the most up-to-date technologies and communications to provide you information, assistance, and manage your case to a successful conclusion. As part of hiring Merna Law, you signed a Communications Agreement. A copy of the Agreement is in the white folder your were given when you retained us. Here are some highlights:
- Email is the best means of communicating with your attorney because the attorneys are constantly in court, meeting with clients, or working on cases. Telephone calls are a long shot that you would catch your attorney available. Your attorney will respond to your email with 24 to 48 hours, weekends not included.
- We do not have voicemail. Don’t leave a voice mail. The concept is a thing of the 20th century. We have chat, email, even text messaging to communicate. Phone tag is a waste of both of our times.
- Legal questions are for the attorneys. Paperwork, processing questions, issues with our web portal, etc., can be answered by staff members. Think about what your question is pertaining to before reaching out. If a staff member can answer it, by all means call our support person at (800)662-8813 for a referral to the right staff person.
- Emergencies, which are defined as an imminent garnishment, foreclosure, repossession or some other issue threatening immediate harm within the next 72, should be addressed by calling our office and asking for the office manager. She will get in touch with the right person immediately to resolve or address the emergency.
